Política de reembolso

Right of cancellation

You have the right to withdraw from this contract within 14 days without giving any reason.

This period begins on the day of receipt of the goods by you or a party appointed by you other than the shipping contractor.

To cancel your order, you must notify us via our Contact Form

of your decision by e-mail, stating clearly that you wish to withdraw from the contract. To do this, you can use our cancellation contact form.

To cancel an order, it is sufficient to notify us within the cancellation period.

Effects of cancellation

In the case of effective cancellation, we shall refund you all moneys received, including shipping costs (with the exception of additional costs that have arisen from your decision to opt for a delivery method other than the offered, cheaper standard shipping method) within maximum 14 days from the date at which we have received your cancellation notification. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly requested otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold the refund to you until we have received the returned goods or proof that the goods have been returned, whichever is the earlier.

You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the date of your order cancellation. The deadline is met if you dispatch the goods before the period of 14 days has expired.

ALL RETURNS MUST BE SHIPPED TO:

PENSATO USA LLC
c/o Shipwizard 
3580 West Prospect Road
Ft. Lauderdale, FL 33309
United States

Pensato USA will not accept any returns of opened bottles and containers or products that have been partially consumed. The same rules apply to damaged products. The cost of returning products is the responsibility of the customer. All direct costs for the return of the goods shall therefore be paid by you.

In the event of deterioration of goods, you are only required to pay compensation if the deterioration is the result of any product use that goes beyond the inspection of characteristics and function. 

– End of cancellation instructions –

Exceptions: The right of cancellation shall not apply to

• goods that, due to their properties, are unsuitable for return delivery, and audio, video and software products where the packaging seal of the storage device has been broken by the purchase,
• goods that have been produced according to customer specifications or that have been customised to meet individual requirements or
• delivered goods, which for health or hygiene reasons are not suitable for return, if their seal was removed after delivery, i.e. unsealed goods, if it is evident that the goods were tried on or tried out.

Returns handling: To ensure speedy handling of you cancellation, we kindly ask you to return the goods in the original packaging including all packaging parts, or in other suitable transport packaging. We recommend requesting a signed receipt for the goods from the shipping company service handling the return. This receipt should be kept until the returns procedure is completed.